Help centre

Frequently asked questions

Quick answers about fees, customs, delivery times and restricted items. Can’t find what you need? We’re a message away.

Is there a membership or sign-up fee?

No. Here is another great perk of choosing CS Couriers JA: there is absolutely no sign-up or annual membership fee.

When do customs fees apply?

Currently, customs fees apply only to packages with contents valued over US$100.00. We recommend researching customs charges and weighing the cost of ordering online against buying locally. You can use our rates calculator for an estimate, and do reach out to us for more details on duty rates.

The duty charged is calculated on the total cost, insurance and freight (CIF) value of the items.

How are duties calculated by Customs?

Import duties are assessed on the cost of the goods imported, plus additional charges for freight and insurance (CIF). All imported clothing is dutiable, whether new or used.

What are your rates?

See our rates page, or contact our office by email or WhatsApp for an estimate on specific items.

How often do you have flights arriving in Kingston?

Currently, we receive air shipments three times a week. You will get an email alert as soon as your package arrives and is ready.

How long does it take?

Once our team receives your package at our Pembroke Pines facility, it typically takes 3–5 days to reach Jamaica. To avoid delays, please make sure your packages are correctly addressed.

How do I schedule a delivery?

Log in to your CS Couriers JA dashboard to submit delivery requests. For free delivery, make your request before midday, Monday to Wednesday. We strongly recommend placing all delivery requests online, as delays may occur otherwise. Conditions apply. Please make sure you are available for your scheduled delivery.

What are the restricted items?

Restricted items include toy guns, pepper spray, all types of weapons (such as swords and firearms), ammunition, radar detectors, unprocessed meat, live animals, fireworks, explosives, lighters, matches, camouflage gear, cash, and similar items.

Which items need a permit?

Supplements, pesticides, sexual enhancers, specific plants and seeds, animal products, honey, gun holsters, bows and arrows, and similar items may be restricted. Please contact us for guidance before shipping these products.

What are the opening hours for the Miami warehouse?

The Miami warehouse is open Monday to Friday, 10:00 am to 5:00 pm local time. Shipments arriving outside these hours are processed on the next business day. We are closed on Sundays.

When do storage fees start once my package is in Jamaica?

A storage fee applies starting 14 days after we begin holding your package. After the 14-day period, the fee is $100 per day.

How soon will I be notified after my package is delivered in Miami?

Processing and updating your package in our system can take 24 to 48 hours.

My package was delivered, but I got no alert from the warehouse. What should I do?

Please contact our office or WhatsApp line after 24 hours. We will check and update you as best we can. Occasionally the warehouse logs items under the wrong account.

What are the customs charges on specific items?

Use our rates calculator, or visit Jamaica Customs for more information on specific import duty percentages.